19myr1 Privacy Policy — Malaysian Player Personal Data Protection

1 Introduction

Welcome to the 19myr1 Privacy Policy. This document explains in detail how the 19myr1 platform — accessible at https://19myr1.net — collecting, using, storing and protecting your personal information when you use our services.

We take your privacy seriously. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects our commitment to handling your data responsibly, transparently, and securely at all times.

By registering and using the 19myr1 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to delete your account.

2 Information We Collect

19myr1 collects your personal information through various methods when you use our platform. The following are the types of information we collect:

2.1 Information You Provide Directly

When you register an account, make a transaction, or contact our customer support, you provide the following information directly:

Information Type	Example	Main Purpose
Identity Information	Full name, date of birth, MyKad/passport number	Identity verification (KYC)
Contact Information	Email address, phone number, residential address	Communications and notification delivery
Financial Information	Bank account number, bank name, eWallet details	Deposit and withdrawal processing
Verification Documents	MyKad copy, utility bill, bank statement	KYC verification and fraud prevention
Account Information	Username, password (encrypted)	Secure access to your account

2.2 Information Collected Automatically

When you use the 19myr1 platform, our systems automatically record certain technical information for security and service improvement purposes:

• Device Information: Device type, operating system, phone model, screen resolution, and web browser version in use.
• Network Information: IP address, approximate geographic location, internet service provider (ISP) name, and network connection data.
• Platform Activity Data: Login history, games played, total wagering, wins and losses, and session duration.
• Cookie and Tracking Data: Session information, user preferences, authentication tokens and platform usage analytics data.

2.3 Information from Third Parties

In some situations, we may receive information about you from trusted third parties, including:

• Third-party identity verification service providers we use for the KYC process.
• Financial institutions and payment service providers during transaction processing.
• Fraud prevention agencies and relevant security watchlists.
• Regulatory authorities where required by law.

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. 19myr1 does not use your data arbitrarily — below is the complete list of purposes for which your data is used:

3.1 Platform Operations and Account Management

• Registering and managing your player account on the 19myr1 platform.
• Verifying your identity to fulfil KYC requirements and anti-money laundering (AML) laws.
• Processing your deposits and fund withdrawals securely and accurately.
• Providing effective customer support whenever you need assistance.
• Sending important account-related notifications such as transaction confirmations and security alerts.

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering or platform abuse.
• Monitoring unusual transaction patterns and taking proactive action where necessary.
• Verifying that players meet the minimum age requirement of 18 years as required by law.
• Protecting your account from unauthorized access through continuous security monitoring.

3.3 Service Improvement and Marketing

• Analyzing usage patterns to improve your gaming experience on the 19myr1 platform.
• Personalizing content, bonus offers and promotions to match your gaming preferences.
• Sending promotional information and exclusive offers — only if you have consented to receive marketing communications.
• Conducting internal research and analysis to develop better new features.

3.4 Legal and Regulatory Compliance

• Meeting applicable regulatory reporting and compliance requirements in Malaysia.
• Complying with court orders, writs of summons or lawful requests from relevant authorities.
• Maintaining transaction records as required by Malaysia's financial laws.

4 Sharing Your Personal Information

19myr1 does not sell or rent your personal information to anyone. However, in certain limited circumstances, we may need to share your information with the following parties:

4.1 Trusted Third-Party Service Providers

We work with selected service providers that help us operate the platform — including payment processors, cloud infrastructure providers, KYC verification services, and analytics platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, regulatory bodies, or law enforcement when:

• Required by law or a valid court order.
• Required to comply with financial reporting or anti-money laundering obligations.
• Necessary to protect the rights, property or safety of 19myr1, our players or the public.

4.3 Business Transfers

If 19myr1 is involved in any merger, acquisition, or asset transfer, user information may be transferred as part of those assets. In such an event, we will notify you in advance and ensure the receiving party upholds privacy protection standards equivalent to this policy.

5 Data Storage & Security

5.1 Data Retention Period

19myr1 retains your personal information for as long as your account is active or as long as necessary for the purposes outlined in this Privacy Policy. Specifically:

• Active Account Data: Retained for as long as your account remains active on the 19myr1 platform.
• Financial Transaction Data: Retained for a minimum of seven (7) years following each transaction as required by Malaysian financial law.
• Security Log Data: Retained for 12 months for fraud investigation and prevention purposes.
• Post-Account Closure Data: Certain information may be retained for up to 7 years after account closure to meet regulatory requirements.

5.2 Technical Security Measures

We implement a range of technical and organizational security measures to protect your data, including:

• Data encryption in transit: All communications between your browser and 19myr1's servers are encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
• Data encryption at rest: Sensitive information such as passwords and financial details is encrypted using industry-recognized encryption algorithms.
• Internal access controls: Only authorized personnel may access player data, and all such access is audited on a regular basis.
• Regular security testing: Our platform undergoes regular penetration testing and security audits conducted by independent third parties.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any cyber threats.

5.3 Data Storage Location

19myr1 player data is stored in secure data centers. In some cases, data may be processed or stored outside Malaysia by our third-party service providers. In such situations, we ensure that all data transfers comply with Malaysia's PDPA requirements and that equivalent protection is in place at the destination.

6 Cookies and Tracking Technologies

19myr1 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enabling core platform functions such as login, game sessions and account security.	Session / 30 days
Performance Cookies	Collecting information on how visitors use the platform for improvement purposes.	Up to 2 years
Functional Cookies	Remembering your preferences such as language, display settings and game history.	Up to 1 year
Marketing Cookies	Delivering relevant ads and offers based on your interests (with your consent).	Up to 90 days

6.2 Managing Cookies

You have full control over cookies. You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain features of the 19myr1 platform, including the ability to log in and play smoothly.

For more information on how to manage cookies in your web browser, please refer to the help documentation of the browser you are using.

7 Your Rights Under the PDPA

As a 19myr1 player whose personal data is processed by us, you have the following rights under Malaysia's Personal Data Protection Act 2010:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or out of date, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal information — subject to applicable legal retention requirements.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing relies on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out beforehand.
• Right to Data Portability: You can request that we provide your data in a machine-readable format for transfer to another party.

To submit any request related to the above rights, please contact our Data Protection Officer (DPO) team via email at [email protected]. All requests will be processed within 14 working days.

8 Children's Data

The 19myr1 platform is strictly for users aged 18 years and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If you are a parent or guardian who believes your minor child has registered an account on 19myr1 without authorization, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action, including closing the account in question and deleting all related data.

9 Links to External Websites

The 19myr1 platform may contain links to third-party websites or services not operated by us. This Privacy Policy applies solely to the 19myr1 platform.

When you click links to external websites, we recommend reading the privacy policy of those sites before providing any personal information. 19myr1 is not responsible for the privacy practices or content of third-party websites.

10 Changes to This Privacy Policy

19myr1 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via:

• In-platform notifications after you log in to your 19myr1 account.
• Email to the address registered to your account.
• Announcements displayed prominently on the platform's main page.

The "Last Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. Continued use of the 19myr1 platform after changes take effect constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 19myr1 handles your personal information, please reach out to us through the following channels:

• Data Protection Officer (DPO): [email protected]
• General Customer Support: [email protected]
• Live Chat: Available directly on the 19myr1 platform, 24 hours a day, 7 days a week.
• Service Language: Bahasa Malaysia and English

Our team will respond within 4–6 working hours for email enquiries, or almost immediately via Live Chat. For formal complaints related to PDPA that we are unable to resolve, you have the right to refer the matter to Department of Personal Data Protection (JPDP) Malaysia.

You can also visit the FAQ for answers to frequently asked questions about your privacy and account security at 19myr1.